Grasshopper.com Business Phone Service Reviews
How hard is it to use the control panel?
Aside from an acclimation period, there is little to complain about in Grasshopper’s control panel.
How long does it take to activate new numbers?
Depending on the account, activating numbers with Grasshopper is relatively easy. The more inclusive plans offer more numbers originally, and adding a new number will reflect on the monthly bill.
How hard to add new numbers?
A few short steps are required for adding numbers to a Grasshopper account.
What is the voice quality of calls?
For a VoIP, Grasshopper’s voice quality is described by many as clean.
What are the different pricing structures?
MAX Plan
- Price: $199 per month
- Features: 10,000 minutes per month, 3 toll free/local numbers, unlimited extensions, unlimited Voice Studio.
- Price: $49.99 per month
- Features: 2,000 minutes per month, 2 toll free/local numbers, unlimited extensions.
- Price: $24 per month
- Features: 500 minutes per month, 1 toll free/local number, unlimited extensions.
- Price $12 per month, 6¢ per minute.
- Features: 1 toll free/local number, unlimited extensions.
Do they offer fax-to-email?
Only on inbound faxes. You cannot send faxes via Grasshopper.
Do they offer voicemail-to-email?
Yes.
Can you forward to mobile phones or other phones?
Yes.
Do they do simultaneous and sequential ringing?
Grasshopper does not offer simultaneous or sequential ringing.
Can you implement rules for time/day call routing?
No.
Do they offer international, country-specific ringback tones?
Since Grasshopper only services incoming calls, the system does not provide a dial tone.
Do they offer vanity toll free numbers?
Yes.
Do they offer free trials?
No.
Do they require contracts?
No.
What are the failover routing features?
Like many other VOIP carriers, the only safeguards in place are user-established call forwarding, should the network go down.
Can you activate multiple extensions?
Yes.
How does call routing work?
Call Routing Extensions from Grasshopper provide extensions to fit your calling needs. Grasshopper’s “Holding Extensions” mean multiple callers can be on hold simultaneously before automatically being connected to the next available employee.
Calls can also be routed using rotational extensions so that each employee receives an even share of calls each day.
Can you transfer calls between extensions?
Yes.
Can you activate caller ID?
Yes.